Returns & Refunds

We follow a no return / no exchange policy once the product has been opened or used.

Returns or exchanges are accepted only if:

• The product is unused, and
• If you have received missing/wrong/expired/damaged condition, or
• There is a packaging defect/damage.

Any such concern must be reported within 24 hours of receiving the order by contacting our customer care team with supporting details/images.

Please allow us upto 2 Working days to address the issue. However, we will try to address the issue on the same day.

Please note that the exchanges will depend upon the Stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, original invoice, etc.) missing.
• The wrong/damaged/missing/expired product is reported after 48 hours from the date of delivery.

Once approved, refunds will be processed to the original mode of payment.

Refunds may take 7–10 working days to reflect in your account, depending on your bank/payment provider.

Please note that the Shipping Cost will not be refunded.

*Refund based on the total amount originally paid for the product, including any reductions in price due to the use of discounts or credits.

1. All returned items must be accompanied by a copy of the original invoice.
2. Each item can only be exchanged once.
3. Shipping costs will not be refunded.
4. All gifts or promotional items received with your purchase must be returned with your order.
5. If the return complies with our return and exchange policy, we will give you a case basis refund of the purchase price paid or you can exchange the product for a product of the same or lesser value.
6. Please note: Although we have tried to accurately show the actual color of the products, there may be a slight variation based on the operating system you are using.
7. Inoya Rouge will not accept the return of products without a relevant customer invoice and Product Return Form.

This policy does not apply to products that have been intentionally damaged or misused.